77pk Privacy Policy

1. Information We Collect

77pk collects personal information from you in several ways, depending on how you interact with the Platform. The categories of information we may collect are set out below.

1.1 Information You Provide Directly

When you register an account, make a deposit, contact support, or otherwise use the 77pk Platform, you may provide us with the following categories of personal data:

• Identity data: Full name, date of birth, gender, and copies of government-issued identification (such as a Bangladesh National Identity Card or passport) submitted during KYC verification.
• Contact data: Bangladeshi mobile number (01XXXXXXXXX format), email address where provided, and the city or division of residence you declare during registration.
• Financial data: bKash or Nagad mobile wallet number, bank account details (for supported Bangladeshi banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank), and transaction records relating to deposits and withdrawals made through the Platform.
• Account credentials: Username and hashed password. We do not store passwords in plain text.
• Communications data: Any messages, queries, or feedback you send to the 77pk support team via live chat or email.

1.2 Information Collected Automatically

When you access or use the 77pk Platform, certain information is collected automatically through technical means:

• Device and connection data: IP address, device type, operating system, browser type and version, and mobile network operator (e.g., Grameenphone, Robi, Banglalink, Teletalk).
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and referral source (the URL or link from which you arrived at the Platform).
• Location data: Approximate geographic location derived from your IP address. We do not use GPS-level precise location tracking.
• Cookie and tracking data: Information collected via cookies and similar technologies as described in Section 4 of this Policy.

1.3 Information from Third Parties

In some circumstances, 77pk may receive personal data about you from third-party sources, including:

• Payment processors (bKash, Nagad, Rocket, Upay, and partner banks) confirming transaction completion or flagging potential fraud.
• Identity verification service providers used to cross-check documents submitted during KYC.
• Responsible gaming databases or self-exclusion registries, to verify that a prospective player has not previously self-excluded from online gaming services.

2. How We Use Your Information

77pk uses the personal data we collect for specific, legitimate purposes. We do not use your data for purposes other than those described below without your prior consent.

Where 77pk relies on your consent as the legal basis for processing (for example, sending promotional messages about bonuses or seasonal offers such as Eid or Pohela Boishakh promotions), you may withdraw that consent at any time by contacting support or updating your account notification preferences. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

3. Sharing of Personal Data

77pk does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your information only in the circumstances described below.

3.1 Service Providers and Processors

We work with carefully selected third-party service providers who process personal data on our behalf under binding data processing agreements. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other financial partners, solely to facilitate the processing of transactions.
• Identity verification providers: Third-party KYC services that help verify player identities and validate government-issued documents against authoritative sources.
• Game technology providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session and game data necessary to deliver live dealer and RNG game services. These providers do not receive your full personal profile.
• Analytics providers: Aggregated and pseudonymised usage data is shared with analytics platforms to help 77pk understand platform performance. No raw personal identifiers are shared for analytics purposes.
• Hosting and infrastructure providers: Data is stored on secure servers. All infrastructure providers are contractually required to implement appropriate security standards.

3.2 Legal and Regulatory Disclosure

77pk may disclose personal data to competent authorities, law enforcement bodies, or regulatory agencies where required to do so by applicable law, court order, or regulatory direction. In such cases, we will disclose only the minimum information necessary to comply with the relevant legal obligation and will, where permitted by law, notify the affected player of the disclosure.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 77pk's business assets, personal data held by 77pk may form part of the transferred assets. We will notify affected players prior to any such transfer taking effect and will ensure the acquiring party is bound by privacy obligations no less protective than those set out in this Policy.

4. Cookies & Tracking Technologies

The 77pk Platform uses cookies and similar tracking technologies (including web beacons and local storage objects) to deliver a consistent and personalised experience, maintain session security, and gather anonymised analytics data.

4.1 Types of Cookies We Use

• Strictly necessary cookies: Essential to the operation of the Platform. These cookies enable core functions such as maintaining your logged-in session, remembering your language preference, and ensuring secure page transitions. The Platform cannot function without these cookies and they cannot be disabled.
• Functional cookies: Remember your preferences and settings across visits (for example, your preferred deposit method or notification settings), improving convenience without tracking you across external sites.
• Analytics cookies: Collect anonymised data about how players navigate the Platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is used exclusively to improve the Platform and is never shared with advertisers.
• Security cookies: Help detect and prevent fraudulent activity, including account takeover attempts and automated bot interactions. These are strictly necessary for platform integrity.

4.2 Managing Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies; however, disabling strictly necessary cookies will prevent you from logging in and using the Platform. Instructions for managing cookies are available in the help section of your browser (Chrome, Firefox, Samsung Internet, or Opera Mini, which are commonly used by players in Bangladesh).

Please note that 77pk does not currently use third-party advertising cookies or cross-site tracking technologies for behavioural advertising purposes.

5. Data Retention

77pk retains your personal data for as long as your account remains active and for a defined period after account closure, as required by our operational and compliance obligations.

• Active account data: Retained for the full duration of the account relationship, including identity documents, transaction history, and correspondence with support.
• Post-closure retention: Following account closure, your personal data is retained for a minimum of five (5) years to satisfy financial record-keeping obligations and to handle any post-closure disputes, chargebacks, or regulatory enquiries.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Support communications: Records of live chat and email exchanges with the support team are retained for three (3) years from the date of the most recent interaction.
• Anonymised analytics data: Usage and analytics data that has been fully anonymised (i.e., cannot be re-linked to an individual) may be retained indefinitely for platform improvement purposes.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.

6. Security of Your Data

77pk takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your device and the 77pk Platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms that your connection is secure.
• Password hashing: Account passwords are stored using cryptographic hashing algorithms. We cannot retrieve your plain-text password; if lost, a password reset must be initiated.
• Access controls: Access to systems holding personal data is restricted to authorised personnel on a strict need-to-know basis, with multi-factor authentication required for administrative access.
• Intrusion detection: Automated monitoring systems are in place to detect and respond to unusual access patterns or potential security incidents in real time.

6.2 Your Responsibilities

While 77pk implements robust security measures, the security of your account also depends on the steps you take to protect your own credentials. You are responsible for keeping your username and password confidential, using a strong and unique password, and logging out of the Platform on shared or public devices. If you suspect any unauthorised access to your account, please contact 77pk support immediately.

6.3 Data Breach Response

In the unlikely event of a personal data breach that poses a risk to affected players, 77pk will take prompt remedial action and notify affected players without undue delay via the contact details held on their account records, providing clear information about the nature of the breach and the steps being taken in response.

7. Your Rights & Choices

As a player on the 77pk Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected]. We will respond to all verified requests within a reasonable timeframe.

• Right of access: You may request a copy of the personal data 77pk holds about you, along with information about how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. For certain data (such as your registered name), we may require supporting documentation before making amendments.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations (see Section 5). We cannot delete data that we are required to retain by law.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on contract performance, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (such as receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object to marketing: You may opt out of receiving promotional messages from 77pk at any time by contacting support or adjusting your account notification preferences. Withdrawal from marketing communications does not affect the delivery of transactional messages (such as deposit confirmations and withdrawal notifications) which are necessary for account management.

8. Contact & Policy Updates

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77pk handles your personal data, please contact our Data Support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the 77pk Platform
• Response time: We aim to respond to all privacy-related queries within 5 business days (Bangladesh Standard Time, UTC+6).

77pk reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable regulations, or the services we offer. When we make material changes, we will notify active players via on-platform notification or by message to the contact details held on their account. The revised Policy will display the updated effective date at the top of the document. Your continued use of the Platform after the effective date of any update constitutes your acknowledgement of the revised Policy.

We encourage you to review this page periodically. The version of the Privacy Policy published at https://77pk.club/privacy-policy at any given time is the current, authoritative version governing data processing on the Platform.